FAQ
Below are some answers to questions customers frequently ask. Don’t see an answer you’re looking for? Give us a call!
Does Railtec work directly with homeowners?
Yes. Railtec works directly with residential customers and homeowners, as well builders and general contractors.
How long does a typical job take?
Each job is unique and depends upon a number of factors such as materials chosen, number of stairs, type of finish, etc. That being said, with a competent crew of 2-3 people we typically finish a job within one day.
How soon can you begin our job?
After estimate approval, we can typically schedule your job approximately 4 weeks out, and, in most cases, finish in a day or two after we start. We will try our best to accommodate your schedule, but we are at the mercy of material availability, so certain products may involve longer lead times. We will certainly communicate openly with you if that is the case.
Do I have to handle building codes and permits, or will Railtec handle all of that?
Railtec is well versed in all current building codes. Permits are handled by the homeowner or builder for new homes or additions. For replacement of an existing railing, permits are not required.
Does Railtec conduct exterior work on decks and patios?
No, Railtec currently only works with interior railing systems.
Does Railtec also finish and install hardwood stairs, or just work with railings?
We have a stain and finishing department that handles rails, newels, and balusters, but don’t typically work with stairs. We do, however, have partners that handle stair treads and risers, and work with us to make sure your job comes together seamlessly.
Is Railtec a member of any associations or organizations?
Yes, Railtec is a proud active member of The Home Builders Association of Maryland.
What are Railtec's payment terms? Do you require a down payment?
Yes. We require 33% of the total as a deposit prior to beginning work, and now accept credit cards.
Are you bonded, licensed and insured?
Yes.
In what regions or states do you do business?
Central Maryland and Southern Pennsylvania.
Are estimates free?
Yes, we offer a free design consultation and free estimate.
